Refund and Returns Policy

Which products are not eligible for returns?

The following contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

Below given Category as per products can’t be returned

Fashion: – Clothing Freebies, Shapewear, Socks, Stockings, Baby Dolls, Lingerie Wash bags, Swimsuits,

Footwear Accessories: – Socks, Shoe Deodorants, Polish Creams, Sprays , Wax

Gardening Products: – Plant Saplings, Plants Seeds, Soil Manure

Spare & Accessories :- Stickers, Cleaners, Degreasers, Additives, Air Freshners, Brighteners, Dent & scratch removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Polish, Power Steering Fluids, Sealants, Lubricants, Oils, Wax

Baby Care: – Diapers, Nappy, Wet Reminder, Wipes Warmers, Bottle Nipples, Breast Nipple Care, Breast Pumps,  Ear Syringes

Personal Care :-  Eye Mask, Face Care, Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Face Wash, Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehandi, Nail Sanding Pad, Oils, Oral Hygiene Products, Hand/Toothbrush Sanitizers, Serums, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Perfumes, Talc

Home Products :- Crack Fillers, Marker Refills, Scuba Pipe, Sprays,  Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Inks, Guitar/Yoyo Friction Stickers, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Smoking-Pipe Mouthpieces

Cleaning Products: – Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

Automobiles: – Cars, Mopeds, Motorcycles and Scooters

Bath and Spa: – Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

Food & Nutrition: – Drinks, Health Supplements, Canned Food, Condiments, Fruits, Meat, Seafood, Syrups, Vegetables and other Edible Products

Health Care :- Band Aid, Eye Drops,  Antiseptic, Body Pain Relief, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip

Computer Accessories: – Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software

Hygiene :-  Contact Lens, Sweat Pads, Tissues,  Cannula, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Tampons, Teeth Whitening Products/Wipes, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

Pet Supplies: –  Grooming Kit, Pet Food, Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene, Tail Wraps, Waste Bags and Water Troughs, Personal Care Products

Innerwear: – Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests

Jewellery :- Coins, Imitations

Sexual Wellness: – Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

Festive Supplies :- Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color

Musical Instrument Accessories: – Mouthpiece Cap/Pad/Set, Oils and Polish

Party Supplies: – Balloons, Candles, Cut-outs, Decoration articles and Whistles

 

Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.

The return policy is described as following below points; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

1 – Category, Return Window and Actions possible

Category	Returns Window, Actions Possible and Conditions (if any) </th >
Fashion: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories	14 days Refund, replacement or exchange
Fashion: Sport & Fitness Equipment,, Baby Care, Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear)  Home:  Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies;  Books & More: Books, Music Instruments, Office Supply, School Supply and Toys Automotive: All automotive spare parts, accessories	7 days Refund or replacement
All Electronics, Furniture and Large appliances other than Apple / Beats and Google Products	7 days Replacement only For products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided.
Apple / Beats & Google Products (Mobiles, Tablets,Laptops, Smart Watches)	7 days Replacement only For all functionality related issues, do contact the brand authorized service centre directly. Authorized Service Partner Locator : Apple / Beats – https://locate.apple.com/in/en Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB Brand Support Site : Apple / Beats – https://support.apple.com/en-in Google –  https://madeby.google.com/intl/en_in/phone/support/ For any other issues with the product you may contact Letshopin – Letshopin 24×7 Customer Care
Grocery	7 days Refund only Fruits and Vegetables ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. Rest of grocery items from Supermart would be delivered through reattempt in case you miss your slot.
Try & Buy	7 days Refund only This policy shall be applicable selectively (geographical coverage, product, customer and time periods). Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply on the order. In any case, only one replacement shall be provided.
No Returns categories	Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

 

2 – Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category	Conditions
Correct Product	IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product	All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product	The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	Product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

 

Part 3 – General Rules for a successful Return

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. 

For products where installation is provided by Letshopin service partners, do not open the product packaging by yourself. Letshopin authorised personnel shall help in unboxing and installation of the product.

For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opine that replacing the faulty/defective part will not resolve the issue.

 

Open BOX Delivery

• What is Open Box Delivery?

  Ans: In Open Box Delivery, our Wishmaster will open the package in front of you at the time of delivery. Both outside as well as the brand packing is opened and shown to you. This ensures that you only receive what you ordered.

• Is this Service available everywhere?

  Ans: Open Box Delivery will only be available for select pin codes in Mumbai, Maharashtra . If your order is eligible for OBD, you will get an option to select Open Box Delivery in the Order Summary page.

• How do I avail of this service?

  Ans: In case you’re eligible for Open Box Delivery, you’ll get an option of Open Box Delivery at the Order Summary page. You can avail of the service by selecting the same option while ordering.

• Is this Service Free?

  Ans: Open Box Delivery is a Free service.

• In case of COD, when should I make payment? Before or After Open Box Delivery?

  Ans: You should always complete the payment before availing of Open box Delivery. In case you find the product is missing, damaged or completely different from what you ordered you can return the product immediately and get a refund on it.

• What will happen if the product is found to be missing/damaged/not what I ordered at the time of the delivery?

  Ans: In case you find the product to be missing, damaged or completely different from what you ordered, please ask the Wishmaster to take it back immediately. In case of COD orders, you’ll get your refund immediately from the Wishmaster. In case of prepaid orders, you’ll get a refund credited to your account according to the Seller’s returns policy.

• Can I get a replacement instead of refund?

  Ans: You can only get refund in case the product is deemed not acceptable.

• Are all the payment modes available with OBD?

  Ans: All the other payment modes except Card on Delivery is available along with Open Box Delivery orders.

Please Note:

Open Box Delivery will only be available in select pincodes. If your order is eligible for OBD, you will get an option to select Open Box Delivery in the checkout page.

In Open Box Delivery, our Wishmaster will open the package in front of you at the time of delivery. Both outside as well as the brand packing is opened and shown to you. This ensures that you only receive what you ordered

In case you find the product to be missing, damaged or completely different from what you ordered please ask the Wishmaster to take it back immediately.In case of COD you’ll get your refund immediately from the Wishmaster. In case of prepaid orders, you’ll get a refund credited to your account according to seller’s return policy

Return requests for Missing, Damaged or Mis-shipment will not be accepted once Open Box Delivery is successfully completed

In case you find the device to be defective upon turning it on, you may contact Letshopin for replacement/refund as per the returns policy

Card on Delivery is not acceptable for Open Box Delivery

Customer should complete payment before opening the box (for COD orders)

By opting in to Open Box Delivery you are agreeing to the following Terms & Conditions:

You understand that for open box delivery, You are required to take the delivery of product in person after producing a valid identity card. Production of valid identity card is optional only if there are other modes of delivery available at Your pin code other than open box delivery.

In case You choose cash on delivery mode of payment at the time of order, You understand and agree that the payment has to be made in full before the product can be opened to complete the open box delivery.

You agree and understand that only the delivery boy (“Wishmaster”) is entitled to open product package and deliver the product to You for Your inspection

You agree to inspect the product in the presence of the Wishmaster and confirm on the product by signing on the mobile/paper delivery sheet. You understand that inspection means checking the physical appearance & components of the product, if any, and does not include testing the functioning of the product

You understand that in case the product purchased is not the same as the product delivered, the delivery will be considered as ‘failed’ and the refund of the product price paid will be refunded as per policies of the seller of the product. In case of cash paid on delivery, the refund will be made to You immediately by the Wishmaster.

You agree and understand that all other policies of the seller/Website will be suitably applicable to You and the transaction completed on the Website and You agree to abide by and adhere to the same.

You agree and understand that these terms and conditions are part and parcel of the Letshopin ‘Terms of Use’ and shall be read in conjunction with the same.

 

Returns and Exchange

 What is Letshopin Return and Exchange Policy?

How does it work?

Letshopin returns and exchange policy gives you an option to return or exchange items purchased on Letshopin for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Letshopin credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

The following EXCEPTIONS and RULES apply to this Policy:

Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.

Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.

Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available.Also, these items cannot be exchanged.

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.

In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well

Letshopin will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Letshopin would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

To return a product to Letshopin, please follow these steps:

You can return products purchased from Letshopin within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.

Create a ‘Return Request’ under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode

We offer pick-up facility in selected locations basis our courier serviceability.

If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.

Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.

We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website/Msite.

 

NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.

How do I place an exchange request on Letshopin?

If you would like to exchange products purchased from Letshopin, please follow below mentioned steps:

You can create exchange for products purchased from Letshopin within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference

Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.

Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.

At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.

What is No Questions Asked Returns?

Once you create a return via App / Desktop as per the returns policy, Letshopin will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.

Why has my return been put on hold despite No Questions Asked Returns Policy?

At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.

What is Instant Refunds?

Upon successful pickup of the return product at your doorstep, Letshopin will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.

Why have I not received my Refund despite Instant Refunds policy?

For refunds taken into Bank Account (via IMPS), your refund will reflect in your account within 1 to 4 business days once it has been initiated at the doorstep. For refunds taken into Paytm , phonepe, your refund will reflect within 1 day. For refunds to source account (that is Credit Card, Debit Card and Netbanking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.

How long would it take me to receive the refund of the returned product?

After the refund has been initiated by Letshopin as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

NEFT – 1 to 4 business days post refund initiation

Letshopin Credit – Instant

Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

Paytm / PhonePe wallet – 1 day post refund initiation.

Please note, Letshopin initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Letshopin warehouse. In case of any refund discrepancies, Letshopin may at its sole discretion, request you to share with us a screenshot of your bank statement.

How do I return multiple products from a single order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If mode of return is Pickup, our courier person will pickup the products from the pickup address.

Does Letshopin pick up the product I want to return from my location?

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.

We will pick up the return within 4 – 7 days from the request placement date.

Please keep the return shipment ready.

How can I Self-Ship the product to Letshopin?

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:

It should capture the weight of the return package.

Residential/office address, destination address, shipment date, amount and other details should be mentioned.

The information on the receipt should NOT be edited/over-written.

The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.

This is subject to your returns being inspected and successfully processed upon receipt at our end.

Where should I self-ship the Returns?

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice. You can directly return to our Mail address.

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.

Why did the pick up of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.